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Articles in this section

iMessage Not Working: Sending & Receiving SMS on iPhone

eSIM Quick Start Guide: How to Install an eSIM

eSIM Connection Troubleshooting Guide

Error "Operation Code: 9 / Error Code: 10014" on Google Pixel

Error "Unable to Activate eSIM" on iPhone

Error "This code is no longer valid" on iPhone

Error "Data Plan Cannot be Added" on iPhone

Error "Unsupported eSIM"

How to Enable Calling and Texting on your eSIM (Wi-Fi Calling)

Activate an eSIM with Manual Activation Code

How to add more data to an eSIM

Solution: eSIM installed but not getting a data connection

Solution: No signal after activating eSIM

Solution: Slow download speed or no Internet connection

Solution: eSIM data is not working after adding more data

Error "Cellular Plans From This Carrier Cannot be Added" after adding eSIM

How to Update APN Settings on iOS or Android

Solution: eSIM installed but not getting a data connection

There are multiple reasons why your eSIM may appear connected to the network, but is not getting an Internet connection on a 4G/LTE/5G network.

You may experience the following problems when the eSIM is not connected to a data network:

Extremely slow download/upload speeds
Only "E" (Edge) appears in the status bar, no 4G/LTE
Unable to use the internet, even though eSIM is getting a connection

To solve the above issues, we have collected the best troubleshooting steps in one guide. Please follow the steps in our eSIM Connection Troubleshooting Guide.